[Elluciansupport] REQ006859484 - Survey

[Gasser, Alix]

This user is now having trouble logging in again. I have even tried for the user and it says the account has been disabled. I have event reset her password for her and waited over an hour.
Alix

From: elluciansupport-bounces at newlist.semo.edu [mailto:elluciansupport-bounces at newlist.semo.edu] On Behalf Of Ellucian Support
Sent: Saturday, April 21, 2018 12:31 PM
To: elluciansupport at newlist.semo.edu
Subject: [Elluciansupport] REQ006859484 - Survey


Short description: Change AD-Admin Request for: Southeast Missouri State University

You are receiving this notification because you have a pending survey for REQ006859484.

Close Notes: Follow up mail sent to user bdearman at semo.edu<mailto:bdearman at semo.edu> since didn't get any response from user. As of now closing this request. If you experiencing same issue please reopen this request with required infroamton.

Caller: Ellucian Support
Campus: Main Campus
Building:
Room:
Phone: n/a
Description: Change AD-Admin Request for: Southeast Missouri State University

Name: Brooke DeArman

Email: bdearman at semo.edu<mailto:bdearman at semo.edu>

Region: AD>ADMIN

Location: Southeast Missouri State University

Change: Unlock Account

Access Requested: SAAS,

Comment:Unlock account. User has been deactivated due to not logging-in in over a year.

CSM: Ally Matejcek

CLA: Alix Gasser

Link to item [https://community.ellucian.com/lists/ADAdmin/DispForm.aspx?ID=2356]

{snow-req:ADAdminRequest}

From Address: bdearman at semo.edu<mailto:bdearman at semo.edu>
To Address(es): servicedesk at ellucian.com<mailto:servicedesk at ellucian.com>
Cc Address(es):

SURVEY REQUEST:

Customer service is our top priority and your feedback is very important to us. Please go to the URL listed below to complete a quick survey about your recently resolved task.

Click here to view the task: LINK<https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=0a7c5428db151fc8a5539c47db96190e%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true>

Click here to take the survey: HERE<https://ellucian.service-now.com/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=db1997506fb32200b554dc8d8e3ee4b0%26sysparm_assessable_sysid=a3d905dadb6d1f00d8909c47db96191b>

If you have trouble accessing the survey copy and paste the address below into your browser
https://ellucian.service-now.com/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=db1997506fb32200b554dc8d8e3ee4b0%26sysparm_assessable_sysid=a3d905dadb6d1f00d8909c47db96191b



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