[Elluciansupport] Ellucian Cloud Maintenance - eCRM SaaS Upgrade: Ellucian CRM Recruit 5.2 - 3 December 2018

[eoc at ellucian.com]

eCRM SaaS Upgrade: Ellucian CRM Recruit 5.2

Upcoming scheduled maintenance notice
This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.  

Targeted Test upgrade window for Recruit: 12/03/2018 - 12/12/2018

Specific timing for your institution will be shared directly with you.   

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test organization.  If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration prior to December 3, 2018.  

The targeted Production upgrade window is 01/06/2019 - 01/15/2019.

Specific timing for your institution will be shared directly with you.   

Testing Note:

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy.  The goal of the Test period is to verify that current business operations are unimpeded after an upgrade.  New functionality is delivered turned off and may be configured after the upgrade. 

Should you encounter issues during testing, please contact Action Line.  

Note: During the testing period ad hoc cloning requests cannot be accommodated.

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager. 

Thank you, 
Ellucian Cloud Engineering and Customer Success teams

Start time
Dec  3, 09:00 EST

Components Affected
Ellucian SaaS - Ellucian Recruit

View full scheduled maintenance details http://stspg.io/cd4a5a991

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