[Elluciansupport] REQ007356545 - Resolved

[Ellucian Support]

Short description: 01934900 Cloud Account Assistance [ ref:_00DA0Arvz._5001M1EDCTA:ref ]
 You are receiving this notification because REQ007356545 has been resolved.
 Close Notes: Password reset done and access refreshed for the existing ADADMIN account 
 vlambert - vmlambert at semo.edu 
 Info email sent. Kindly reopen the request if facing issues further.
 Name: Ellucian Support
Campus: Main Campus
Building: 
Room: 
Phone: n/a
Description: DO NOT REMOVE: ref:_00DA0Arvz._5001M1EDCTA:ref 
 Southeast Missouri State University has submitted an Action Line Case and we need your assistance. 
 <<Client reports the following user account has been locked out and needs it to be unlocked:Verona LambertADADMIN\vlambertvmlambert at semo.edu>> 
 Please contact the Ellucian Action Line Analyst for follow-up on this issue: 
 Action Line Analyst: Ed Murphy at: +1 (703) 502 6704 
 Case Information: 
 Subject: Unlock User - Verona Lambert 
Description: We have a user that is locked out of her account. She tried to reset the password and it didn't work. Attached is her user information. 
Case Number: 01934900 
Date Opened: 9/25/2018 
Priority:3 
Product Line: Ellucian 
Product: CRM Recruit 
Company:Southeast Missouri State University 
Contact Name: Alix Gasser 
Contact email: agasser at semo.edu 
Contact Phone #:(573) 651-2587 
 {snow-req:Corp - CLD - Cloud Accounts} 
 CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you.
 From Address: ed.murphy at ellucian.com
To Address(es): agasser at semo.edu,ellucian at service-now.com
Cc Address(es): 
 A request can be reopened within 7 days of resolution. If you would like to reopen this Request either click the link below or reply to this message and include 'please reopen' in the subject line of your reply. Do not delete any message text in your reply message. 
 Click here if your issue was not properly resolved REQ007356545 [mailto:ellucian at service-now.com?subject=Re%3AREQ007356545%20-%20please%20reopen&body=%0A%0ARef%3AMSG54931159%20]
 Click here to view: LINK [https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=710871dcdb892fc06cf792e6db96190d%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true]
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