[Elluciansupport] INC001402951 - Ticket Converted to Incident

[Ellucian Support]

Short description: P1 EOC Recruit SaaS LM-mst-orn https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingRes
 You are receiving this notification because TKT0002084976 has been converted to INC001402951 
 Caller: Solarwinds ORLDC
Campus: SGHE - Hosting DC- Maitland 
Building: 
Room: 
Best contact number: (866) 614-5012
Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required.
  Alert ID:LMS103241069 | Alert Trigger:2018-09-10 14:11:49 EDT
 Alert Status: active
 Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/EPRECUVA22/SemoCRM | Admin: Recruit SaaS
  Alert triggered due to:
2 of 2 sitemonitors report error
 response for status from https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService 
Alerting Datapoint: status
Service Response:
 Notes: 
 Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert
 Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777
 Company:Southeast Missouri State University
ServiceLine:Cloud
 Click here to view: LINK [https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=dd647d90dbe0a348d4d69ae4db961910%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true]
   [[u_signature]]

Ref:MSG54383316
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://newlist.semo.edu/pipermail/elluciansupport/attachments/20180910/9554728e/attachment-0001.html