[Elluciansupport] INC001402951 - Comment Added

[Ellucian Support]

Short Description: P1 EOC Recruit SaaS LM-mst-orn https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingRes
 You are receiving this notification because a comment has been added to INC001402951
 Comments: 

2018-09-10 14:45:12 EDT - EOC Self-Submit Comment
The following alert conditions no longer exist and the alert is in a CLEARED state as of 2018-09-10 14:44:04 EDT. For additional information, please see any comments and close notes from the engineer/admin assigned to this ticket.
 This is an automated update.
 Original Alert Text
==========================
 The Alert ID:LMS103241069 | Alert Trigger:2018-09-10 14:39:49 EDT
 Alert Status: clear
 Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/EPRECUVA22/SemoCRM | Admin: Recruit SaaS
  Alert triggered due to:
2 of 2 sitemonitors report error
 response for status from https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService 
Alerting Datapoint: status
Service Response:
 Notes: 
 Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert
 Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777
 Company:Southeast Missouri State University
ServiceLine:Cloud

2018-09-10 14:44:12 EDT - EOC Self-Submit Comment
The following alert conditions no longer exist and the alert is in a CLEARED state as of 2018-09-10 14:44:04 EDT. For additional information, please see any comments and close notes from the engineer/admin assigned to this ticket.
 This is an automated update.
 Original Alert Text
==========================
 The Alert ID:LMS103241069 | Alert Trigger:2018-09-10 14:39:49 EDT
 Alert Status: clear
 Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/EPRECUVA22/SemoCRM | Admin: Recruit SaaS
  Alert triggered due to:
2 of 2 sitemonitors report error
 response for status from https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService 
Alerting Datapoint: status
Service Response:
 Notes: 
 Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert
 Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777
 Company:Southeast Missouri State University
ServiceLine:Cloud

2018-09-10 14:42:10 EDT - EOC Self-Submit Comment
Please be advised that alert conditions are active again.
 Caller: Solarwinds ORLDC
Campus: SGHE - Hosting DC- Maitland 
Building: 
Room: 
Best contact number: (866) 614-5012
Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required.
  Alert ID:LMS103241069 | Alert Trigger:2018-09-10 14:11:49 EDT
 Alert Status: active
 Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/EPRECUVA22/SemoCRM | Admin: Recruit SaaS
  Alert triggered due to:
2 of 2 sitemonitors report error
 response for status from https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService 
Alerting Datapoint: status
Service Response:
 Notes: 
 Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert
 Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777
 Company:Southeast Missouri State University
ServiceLine:Cloud
 Click here to view: LINK [https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=dd647d90dbe0a348d4d69ae4db961910%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true]
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