[Elluciansupport] Ellucian Cloud Maintenance - eCRM SaaS Maintenance Update: Ellucian CRM Recruit Prod (United States, Canada, Latin America, Europe, and Middle East only) - 21 August 2019

[eoc at ellucian.com]

eCRM SaaS Maintenance Update: Ellucian CRM Recruit Prod (United States, Canada, Latin America, Europe, and Middle East only)

Upcoming scheduled maintenance notice
ELLUCIAN CLOUD SERVICES 

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/264023#264023

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Wednesday, August 21, 2019 at 8:00 PM EDT and concluding by Wednesday, August 21, 2019 at 10:00 PM EDT

*** Europe customers ***
Starting Thursday, 22 August 2019 at 01:00 GMT+1 and concluding by Thursday, 22 August 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Thursday, 22 August 2019 at 04:00 GMT+4 and concluding by Thursday, 22 August 2019 at 06:00 GMT+4

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team

Start time
Aug 21, 20:00 EDT

Components Affected
Ellucian SaaS - Ellucian Recruit

View full scheduled maintenance details http://stspg.io/e8ec8efe8

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