[Elluciansupport] Ellucian Cloud Maintenance - Ellucian CRM Upgrade Notification: Ellucian CRM Recruit 6.0 Prod - 12 January 2020

[eoc at ellucian.com]

Ellucian CRM Upgrade Notification: Ellucian CRM Recruit 6.0 Prod

Upcoming scheduled maintenance notice
ELLUCIAN CLOUD SERVICES 

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.  
 
TARGETED PROD UPGRADE WINDOW:
All regions except EMEA: Ellucian CRM Recruit Prod, moved to January and will begin the week of January 12, 2020. All production upgrade have a target completion by January 30, 2020.
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your eCRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade. 
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information may be found at: https://ellucian.force.com/clients/s/releases/a111M00000NmU6gQAF/recruit60

IMPORTANT INFORMATION:
The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM. 

Ellucian will continue to support the CRM Email Router until our 2020 Q2 release in May/June. If you have not adopted Server-side Sync, please join a Server-Side Sync webinar held on December 11, 2019 at 2:00 PM ET. If you are unable to participate, please register and a webinar recording will be made available.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization

Additionally, this release of Ellucian CRM Recruit 6.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments. 

All Ellucian CRM customers using SSO must configure  new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.

Details on how to configure metadata federation endpoint may be found at:
https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you, 
Ellucian Cloud Team

Start time
Jan 12, 21:00 EST

Components Affected
Ellucian SaaS - Ellucian Recruit

View full scheduled maintenance details http://stspg.io/pwm6tq3wzc54

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