[Elluciansupport] Ellucian Cloud Maintenance - Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Prod - 18 December 2019

[eoc at ellucian.com]

Ellucian CRM SaaS Maintenance Update: Ellucian CRM Recruit Prod

Upcoming scheduled maintenance notice
ELLUCIAN CLOUD SERVICES 

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, we are continuing to deliver Maintenance Updates (MUs) to resolve critical Change Requests (CRs) on a monthly basis. 

This MU does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this update can be found here: 
https://ecommunities.ellucian.com/message/279748#279748

WINDOW:
*** United States, Canada, and Latin America customers ***
To be released along with the Prod upgrades in January.

*** Europe customers ***
Starting Thursday, 18 December 2019 at 17:00 GMT+0 and concluding by Thursday, 18 December 2019 at 19:00 GMT+0

*** Middle East customers ***
Starting Thursday, 18 December 2019 at 21:00 GMT+4 and concluding by Thursday, 18 December 2019 at 23:00 GMT+4

*** Australia customers ***
To be released along with the Prod upgrades in January.

IMPACT:
This MU impacts all Ellucian CRM Recruit Prod environments in the United States, Canada, Latin America, Europe, Middle East, and Australia regions. There is no expected downtime during the MU however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after the MU, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team

Start time
Dec 18, 14:00 EST

Components Affected
Ellucian SaaS - Ellucian Recruit

View full scheduled maintenance details http://stspg.io/qrlyg5lwzkh5

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