[Elluciansupport] Ellucian Cloud Maintenance - Ellucian CRM SaaS Notification: Ellucian CRM Recruit 6.0 Non-Prod Upgrade - 21 November 2019

[eoc at ellucian.com]

Ellucian CRM SaaS Notification: Ellucian CRM Recruit 6.0 Non-Prod Upgrade

Upcoming scheduled maintenance notice
ELLUCIAN CLOUD SERVICES 

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud.  
 
TARGETED NON-PROD UPGRADE WINDOW:
Ellucian CRM Recruit Non-Prod, November 21, 2019 - December 5, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your Ellucian CRM distribution email by Tuesday, November 19, 2019 by 5 PM EST.

For all customers with Prod environments, to mitigate upgrade risk, Ellucian will be cloning your Prod environment down to your Non-Prod environment. If configurations are present within your Non-Prod environment that you wish to retain, please act by transferring these configurations into your Prod environment. Ellucian Cloud Engineers are not responsible for transferring any configurations. 
 
You will be required to transfer configurations prior to November 21, 2019. If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.
 
TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Recruit Prod, December 16, 2019 - December 30, 2019
 
Specific timing (upgrade date and its duration) for your institution will be shared directly with you via your Ellucian CRM distribution email prior to the upgrade window.
 
USER ACCEPTANCE TESTING:
Ellucian will continue to provide a standard 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade. New functionality is delivered turned off and may be configured after the upgrade. 
 
Should you encounter issues during testing, please contact Action Line. Please note that during the testing period cloning requests will not be accommodated.
 
RELEASE INFORMATION:
Release information may be found at: https://ellucian.force.com/clients/s/releases/a111M00000NmU6gQAF/recruit60

IMPORTANT INFORMATION:
The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM. 

All Ellucian CRM customers must configure Server Side-Synchronization to continue the use of non-bulk email sends from their Ellucian CRM environments.

Details on how to configure Server-Side Synchronization may be found at:
https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization
 
If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.
 
Thank you, 
Ellucian Cloud Team

Start time
Nov 21, 08:00 EST

Components Affected
Ellucian SaaS - Ellucian Recruit

View full scheduled maintenance details http://stspg.io/34877838c

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