[Elluciansupport] Ellucian Cloud Maintenance - eCRM SaaS Upgrade Notification: Ellucian Payment Gateway Non-Prod (United States and Latin America only) - 2 October 2019

[eoc at ellucian.com]

eCRM SaaS Upgrade Notification: Ellucian Payment Gateway Non-Prod (United States and Latin America only)

Upcoming scheduled maintenance notice
ELLUCIAN CLOUD SERVICES 

As part of our ongoing SaaS delivery improvements, a scheduled upgrade is planned for all Ellucian Payment Gateway customers in the cloud.

NON-PROD WINDOW: 
***For customers in the United States and Latin America regions***
Starting Wednesday, October 2, 2019 at 9:00 AM EDT and concluding by Wednesday, October 2, 2019 at 12:00 PM EDT

PROD WINDOW:
***For customers in the United States and Latin American regions***
Starting Wednesday, October 16, 2019 at 11:00 PM EDT and concluding by Thursday, October 17, 2019 at 2:00 AM EDT

IMPACT:
This upgrade only impacts Ellucian Payment Gateway Non-Prod environments within the United States and Latin America regions. There is no expected downtime during this upgrade however you may experience intermittent slowness or an occasional disconnect to your environment.

You will have a 3-week testing period between Non-Prod and Prod upgrades, per our SaaS policy. The goal of the testing period is to verify that current business operations are unimpeded after the upgrade.

Should you encounter issues after the upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thanks,
Ellucian Cloud Team

Start time
Oct  2, 09:00 EDT

Components Affected
Ellucian SaaS - Ellucian Recruit

View full scheduled maintenance details http://stspg.io/93679eb15

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