[Elluciansupport] Ellucian Cloud Incident - SSL cert issue while connecting to Ellucian SaaS products from Firefox - 13 August 2020

[eoc at ellucian.com]

SSL cert issue while connecting to Ellucian SaaS products from Firefox

Incident status: Identified
ELLUCIAN CLOUD SERVICES 

SSL cert issue while connecting to Ellucian SaaS products from Firefox

Window: 
Thursday August 13th - starting at 8:00 a.m. EST

Activity: Ellucian engineering are continuing to work on this issue. The cause has been identified and a fix is currently being implemented. We expect to complete this work within the next couple of hours. Please expect an update on this page each hour.

Impact: Firefox users are seeing issues connecting to Ellucian SaaS products in the *.elluciancloud.com domain

Dependencies: None.

Client Action: Initial investigation suggests that sites are available through browsers other than Firefox. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You, 
Your Ellucian Cloud Services Team

Time posted
Aug 13, 09:32 EDT

Components Affected
Ellucian SaaS - Ellucian Recruit, Ellucian SaaS - Ellucian Advance (APAC), Ellucian SaaS - Ellucian Advance (EMEA), Ellucian SaaS - Ellucian Advance (LAC), Ellucian SaaS - Ellucian Advance and 17 more components.

View 1 previous incident update http://stspg.io/0yl32c7mq05s

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