[Elluciansupport] Ellucian Cloud Maintenance - Ellucian CRM SaaS Infrastructure Maintenance: For ALL Ellucian CRM clients Non-Prod Only (Americas and APAC) - 14 May 2020

[eoc at ellucian.com]

Ellucian CRM SaaS Infrastructure Maintenance: For ALL Ellucian CRM clients Non-Prod Only (Americas and APAC)

Upcoming scheduled maintenance notice
Ellucian CRM SaaS Infrastructure Maintenance: Ellucian CRM Non-Prod


As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud, an infrastructure maintenance is planned for all Ellucian CRM customers. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** United States, Canada, Latin American and APAC customers ***
Starting Thursday, May 14, 2020 at 8:00 AM EST and concluding by Thursday, May 14 at 6:00 PM EST.

IMPACT:
This infrastructure maintenance only impacts Ellucian CRM Non-Prod environments in the United States, Canada, and Latin America regions. There is no expected downtime however you may experience intermittent slowness. 

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team

Start time
May 14, 08:00 EDT

Components Affected
Ellucian SaaS - Ellucian Recruit, Ellucian SaaS - Ellucian Advance (APAC), Ellucian SaaS - Ellucian Advance, Ellucian SaaS - Ellucian Advise (APAC), Ellucian SaaS - Ellucian Advise and 1 more component.

View full scheduled maintenance details http://stspg.io/drfm882cmtwx

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Manage your subscription: https://status.elluciancloud.com/subscriptions/cjxmbmn6l2nf/edit
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