[Elluciansupport] Ellucian Cloud Maintenance - Ellucian CRM Upgrade Notification: Ellucian Recruit 6.2 Prod - 1 December 2020

[eoc at ellucian.com]

Ellucian CRM Upgrade Notification: Ellucian Recruit 6.2 Prod

Upcoming scheduled maintenance notice
ELLUCIAN CLOUD SERVICES 

As part of our ongoing SaaS delivery improvements for customers using Ellucian Recruit in the cloud, this notice is to inform you of plans to upgrade your Ellucian CRM deployment(s) within the Ellucian Cloud. 

TARGETED PROD UPGRADE WINDOW:
Ellucian CRM Recruit Prod, 1 December 2020 - 14 December 2020

Your specific date and time will be shared directly with you via your Ellucian CRM distribution email following this message by EOD on 13 November 2020.

If you do not receive an email outlining your specific date and time, please contact your Customer Success Manager. If you are an implementing client, please contact your Ellucian Project Manager.

IMPORTANT INFORMATON:
The Ellucian CRM Recruit 6.2 Prod upgrade will be orchestrated to execute a Dynamics 365 update on the first day of the upgrade window, 1 December 2020.

As a result, you will have two downtime windows; one for the Dynamics 365 update and one for the actual upgrade to your Ellucian Recruit environment. You will receive two emails to your Ellucian Recruit distribution email specifying these days.

RELEASE INFORMATION:
Launch event details may be found on Communities here:
https://ecommunities.ellucian.com/message/313379#313379

Release notes can be found here:
https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes_6.2.0/page/c_release_6_2.html

Details about CRs found in this upgrade may be found on Customer Center here:
https://ellucian.force.com/clients/s/releases/a111M00000QEeOBQA1/recruit62

USER ACCEPTANCE TESTING:
Ellucian will provide a minimum of 3-weeks for testing between you Prod and Prod upgrades, per our SaaS policy. Given your flexibility with configurations, it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality must be configured and may be configured after the upgrade.

Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you,
Ellucian Cloud Team

Start time
Dec  1, 09:00 EST

Components Affected
Ellucian SaaS - Ellucian Recruit, Ellucian SaaS - Ellucian Recruit (APAC), Ellucian SaaS - Ellucian Recruit (EMEA)

View full scheduled maintenance details https://stspg.io/k4pvsh99wcpx

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