[Elluciansupport] INC001080414 - Comment Added

[Ellucian Support]

Short Description: LM-mst-orn - P1 - Recruiter - https://semows.elluciancloud.com:8443/Datatel.ERec
 
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Comments: 

 2015-09-24 11:25:43 EDT - Rocco Roccograndi Comment 
The Dynamics CRM AppPool recycled at this time causing the Response server to degrade for about 10 min. This has been noted and we are researching ways to reduce the impact if or when this happens again. 

 2015-09-23 11:06:10 EDT - Joe Tran Comment 
Response Service API call is timing out. Current monitoring threshold is 30 seconds.  
 
Caller: Solarwinds ORLDC
Campus: Remote, USA 
Building: 
Room: 
Best contact number: (866) 614-5012
Priority: 1 - Critical
Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required
 
Alert ID: LMS3993 Created At: 2015-09-23 10:50:41 EDT
 
Client Name: Southeast Missouri State University [SEMO], Admin Group: Recruiter
 
The following monitor is critical: https://semows.elluciancloud.com:8443/Datatel.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService
 
Description: Response
 
Alert URL: https://ellucian.logicmonitor.com/santaba/uiv2/alert/confirmation.jsp?id=LMS3993&type=serviceAlert 
 
Contact Admin Group - Recruiter, Escalation Path - https://ellucian.service-now.com/kb_view.do?sysparm_article=KB000106777
 
 
 
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