[Elluciansupport] Ellucian CRM Recruit SaaS PROD AWS Move - SCHEDULE CHANGE - Now March 19th

[CSM-SaaS]

IMPORTANT: This notice is to inform you that we are delaying the migration of your Recruit PROD environment to the new AWS Automated Environment, previously scheduled for March 2nd.

The new date for will be March 19th.  Details are below.

PURPOSE: The migration to the Development Operations Pipeline (i.e. "Modern Hosting") in both DEV and PROD (Production) is part of our long-term strategy to enable full automation to all upgrades moving forward. This approach enables the automation to occur using a series of scripts; thereby reducing downtime or manual effort during and throughout the upgrade process. The outcome is a more seamless upgrade process, resulting in minimal system downtime and manual effort.  The migration is a prerequisite for the upgrade to CRM Recruit 4.6.

We are delaying the previously scheduled migrations to improve the migration process and our upgrade scripts to ensure better outcomes for the migrations and upgrades to follow.  The expected result is a better process with a smaller impact to customers during and after the migration.

TIMING:  Sunday March 19th - starting after 8 PM Eastern - ending before 6 AM Eastern

IMPACT:  Your PROD Recruit environment will be taken offline after 8 PM Eastern and be offline for approximately 4 hours during the overnight period.  The outage window continues until 6 AM Eastern.  A maintenance notification page will be posted on the Recruit Web Front End during the actual outage for your site.

VALIDATION: The Cloud team will be monitoring during the migration and validate the system for basic operation after the move and restore the system to online status when complete. You should run through your basic test plan to ensure your system is fully functional at the earliest opportunity. If you do have issues, enter a high priority Action Line ticket with the words "Recruit SaaS PROD Post-Move Issue - [description of issue]" to ensure proper routing and priority.

NOTICES:  In addition to this notice specifying the new date of your migration, you will receive (2) additional notices:

  1.  The day of your move, we will send a reminder that your move will be that evening.
  2.  Our team expects to complete the work sometime overnight, when it is complete your system is brought back online.  We will notify you of completion or of any issues the next morning.

Please reach out to your Customer Success Manager with any questions about the move.

Thank you,
Your Ellucian Cloud Services and Customer Success teams.

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