[Elluciansupport] [Ellucian Cloud status] Scheduled : Platform Upgrade Announcement – Ellucian CRM Recruit SaaS

[eoc at ellucian.com]

Platform Upgrade Announcement – Ellucian CRM Recruit SaaS : Scheduled

Scheduled Start: Jan 6, 2017, 11:15 EST
Scheduled End: Feb 20, 2017, 17:00 EST

Planned Upgrades for Ellucian Cloud  AWS Environments


Dear Recruit SaaS Customer,

We are pleased to announce a platform upgrade planned for Recruit SaaS environments that leverages a fully automated DevOps pipeline and technology upgrades for improved stability and performance. The benefits of this upgrade include:

• Fully automated DevOps pipeline that improves deployment quality and security of the application through integrated testing (Continuous Integration and Continuous Delivery)
• Improves change management to ensure consistency of the features delivered
• Reduces the number of manual steps thereby reducing errors during deployment
• Decrease deployment downtime during upgrades and maintenance
• Increases the application availability through shorter maintenance windows
• Enables improved cadence of feature deliveries

Firewall Rule Changes are needed for all clients as part of this initiative – these were previously announced and included again below.


Impacts/Information:

Customers currently in Recruit 3.x
The new environment will be in place in time for your cutover migration to Recruit 4.x and your new instance will be migrated directly to the new platform as part of that cutover.  No separate migration schedule will need to be established.  Please note that the Firewall changes detailed below still do need to be performed prior to your migration to 4.6.

Customers currently in Recruit 4.x
Over the next week you will receive a timeline announcement from your Customer Success Manager with any necessary details required for your Institution to migrate to the new platform.  Scheduling will occur on an individual basis with a final completion before Jan 20th (Dev) – Feb 17th (Prod).  Impacts may vary based on customer differences, but are expected to be minimal.  Migration downtime is expected to be between 2-3 hours.  Your Customer Success Manager will assess and coordinate this activity.  Please be rest assured that our teams understand your priorities during this time period and will minimize disruptions where feasible.

Regards,
The Ellucian Cloud Team

*****************
Additional Info:
Action Required by ALL Recruit SaaS Clients – Firewall Rules Change – By January 6th 
Please be advised that a change is needed to the firewall rules at your institution to allow traffic for new Network Address Table (NAT) IP Addresses shown below. These new NAT tables are being incorporated into the AWS SaaS infrastructure to which all client Recruit Org’s will ultimately be migrated and it’s necessary to update firewall rules at your institution to accommodate. 

This notification details the action and timeline required for this change. 

Window: Please complete this change no later than January 6, 2017 

Activity: Your network team will need to update the firewall rules governing communication with your BRIM instance or Colleague API to allow traffic for (2) new IP addresses. All existing IPs should remain in place. Please allow traffic from the IP addresses listed below. 

Additional NAT Gateways: 
• 52.200.193.195 
• 52.200.197.81 

Impact: No Impact to availability of Recruit while these changes are being made. 

Verify: Please notify your Customer Success Manager after the changes are made so we can verify connectivity from the new servers. 

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.



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