[Elluciansupport] Ellucian Cloud Services - Reminder - Recruit SaaS Firewall changes needed

[Schneider, Trent]

ELLUCIAN CLOUD SERVICES

REMINDER:  Action Required by ALL Recruit SaaS Clients - Firewall Rules Change - Needed ASAP
If you are receiving this message our cloud team was not able to successfully test connectivity from our new NAT server infrastructure to your Recruit SaaS PROD and/or TEST instance yesterday. As requested last week, please verify that the below is completed for both TEST and PROD by end of this week to allow for uninterrupted functionality.

REQUESTED ACTION:
As part of our platform upgrade to Modern Hosting in AWS, a change is needed to the firewall rules at your institution to allow traffic for new Network Address Table (NAT) IP Addresses shown below. These new NAT tables are being incorporated into the AWS SaaS infrastructure to which all client Recruit Org's will ultimately be migrated and it's necessary to update firewall rules at your institution to accommodate.

This notification details the action and timeline required for this change.

Window:

Please complete this change as soon as possible to avoid issues

Activity:

Your network team will need to update the firewall rules governing communication with your BRIM instance or Colleague API to allow traffic for (2) new IP addresses.  All existing IPs should remain in place. Please allow traffic from the IP addresses listed below.


*       Additional NAT Gateways:
52.200.193.195
52.200.197.81



Impact:

There is no Impact to availability of Recruit while these changes are being made. If the changes are not made however, once your ORG is migrated to the new hosting infrastructure, integration to your on-campus ERP may be interrupted.

Verify:

Please notify your Customer Success Manager after the changes are made so we can verify connectivity from the new servers.

Contact:

If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team




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