[Elluciansupport] [Ellucian Cloud status] Update : Platform Upgrade Announcement – Ellucian CRM Recruit SaaS

[eoc at ellucian.com]

Platform Upgrade Announcement – Ellucian CRM Recruit SaaS : Scheduled

Scheduled Start: Jan 6, 2017, 11:15 EST
Scheduled End: Feb 17, 2017, 17:00 EST

Dear Recruit SaaS Customer,
As previously announced, we are undertaking a platform upgrade for Recruit SaaS environments that leverages a fully automated DevOps pipeline and technology upgrades for improved stability and performance. 
This notice is to provide an update for the Modern Hosting Migration – and a new schedule for DEV/TEST moves for all Recruit 4.x Instances. If you are currently on a 3.x version please see the note below.

New Schedule:
DEV/TEST environments to be completed by January 30th (Formerly the week of January 20th) 
PROD environments to be moved over the weekend of February 17th (No change)

Reason for the delay in Dev/Test:
A Microsoft defect in the core CRM product was identified, causing us to accelerate the movement of SP1 into all environments. This is now included in the migration and will correct a form rendering issue that has presented itself as a “performance” issue. In an effort to be overly cautious additional testing was performed last week, requiring an extension for migration dates of the DEV/TEST environments.  Our team is working hard to keep the PROD migrations on the original schedule.

Client Action required: 
There will be a brief outage for the move. Specific schedules for the move in PROD will be communicated prior to the move so that you know when your environment will be affected. When the move is completed, typical testing of each major functional area to ensure system is operating properly should be undertaken.

Note for Customers currently in Recruit 3.x:
The new environment will be in place in time for your cutover migration to Recruit 4.x and your new instance will be migrated directly to the new platform as part of that cutover.  No separate migration schedule will need to be established.  

Contact: 
Post-migration issues should be logged as Action Line tickets immediately.  Contact your Customer Success Manager with any general issues or questions.
 
 Regards
The Ellucian Cloud Team



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