[Elluciansupport] Information About the AWS Outage on Feb. 28

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"Information About the AWS Outage on Feb. 28"    

Dear ,  

As you may be aware, Amazon Web Services (AWS) experienced a brief outage of its Simple Storage Service (S3) on Tues., Feb. 28.  

While none of your solutions were affected, we want you to know that Ellucian takes these matters seriously. Once we were alerted to the problem, we stayed in constant contact with AWS throughout the restoration of service.  

AWS performed a root cause analysis and determined the outage was caused by human error. The detailed findings are available here: https://aws.amazon.com/message/41926/ <http://app.learn.ellucian.com/e/er?utm_campaign=201703+Global+AWS+Cloud+Outage+Alert+Notice+Email+ES&utm_medium=email&utm_source=Eloqua&s=1855015449&lid=4067&elqTrackId=98A059152A5C2893F424969EEB5DD522&elq=38c7575f41974d9b9c99996b5e9cf6ce&elqaid=5905&elqat=1>. AWS has already taken several steps to mitigate the risk of service disruption in the future.  

Throughout the process, we communicated with all Ellucian cloud customers via our cloud status portal. To ensure you receive these communications moving forward, please subscribe at http://status.elluciancloud.com/ <http://app.learn.ellucian.com/e/er?utm_campaign=201703+Global+AWS+Cloud+Outage+Alert+Notice+Email+ES&utm_medium=email&utm_source=Eloqua&s=1855015449&lid=4063&elqTrackId=0DBDF3109070E708558824F7F641C6EC&elq=38c7575f41974d9b9c99996b5e9cf6ce&elqaid=5905&elqat=1>  if you haven’t already done so. 

Kind regards,
The Ellucian Team    

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