[Elluciansupport] Ellucian Cloud Services – Recruit SaaS - TLS 1.2 Maintenance DELAYED

[CSM-SaaS]

ELLUCIAN CLOUD SERVICES



Maintenance DELAYED for the TLS 1.2 update for Recruit SaaS Environments



Please be advised that the TLS 1.2 Update for the Recruit SaaS TEST and PROD environments that was previously scheduled for tonight (TEST) and Tomorrow (PROD) has been delayed as additional detail has been uncovered about dependencies/requirements for this update.  We are rescheduling those updates to next week - Wednesday the 15th  for TEST and Friday the 17th  for PROD as outlined below.



Please see the table below for the additional requirements uncovered and the new timeline for this update.



This notification details the maintenance timeline and planned work.



ACTIVITY


Perform Server Maintenance


WINDOWS:


There are separate windows for Test and Production as follows:


TEST:


Wednesday March 15th, 2017 starting at 8:00 AM EST and completed by 10:00 AM EST.


PRODUCTION:


Friday March 17th, 2017 starting at 8:00 AM EST and completed by 10:00 AM EST.


IMPACT:


There will not be an interruption of service during the maintenance window.


CLIENT ACTION:


Please read below to determine needed actions by your institution based on the ERP solution you are integrating CRM Recruit with:


BANNER:

The following components must meet these minimum requirements:

  *   BRIM 2.0.0.3 or higher with Java version 7 (1.7) or higher
  *   Web Logic 10.3.6 needed for Java 7
  *   Add the following under JAVA_OPTIONS in the WebLogic startup script to force TLS 1.2: weblogic.security.SSL.minimumProtocolVersion=[TLSv1.2]
  *   see this article for Web Logic support: http://psadmin.io/2015/11/05/enhanced-security-with-jssejce-on-weblogic/

ADDITIONAL REQUIREMENTS:

  *   OEM (Oracle Enterprise Manager) 11.1.9.9 only for customers using mod_wl_ohs set-up with EM11g
  *   OFM (Oracle Fusion Middleware) Web Tier 11.1.1.9
  *   see this knowledge article for OFM support: https://ellucian.force.com/clients/articles/FAQ/Oracle-TLS-1-1-and-1-2-and-Web-Tier-11-1-1-9?popup=true


COLLEAGUE, POWERCAMPUS, or OTHER:


  *   No changes needed to integration components
  *   This message is informative and for awareness of the change


IMPACT OF NON COMPLIANCE:


If you are a Banner ERP Client and not in compliance with the above minimum requirements, there will be an interruption of integration to your ERP when the change is made:

  *   For all customers in TEST - Wednesday March 15th; AND
  *   For customers already moved to the ‘Modern Hosting’ environment in PROD – Friday March 17th; OR
  *   For customers not yet moved to the ‘Modern Hosting’ environment in PROD – when your environment is moved later this month.


VERIFY:


The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. Status announcements will be sent prior to work commencing and once all work has been verified completed.


CONTACT:


If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.




If you encounter any integration issues after the maintenance window completes, please open a case with the Action Line.





Thank You,

Your Ellucian Cloud Services Team

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