[Elluciansupport] INC001315069 - Ticket Converted to Incident

[Ellucian Support]

Short description: P1 EOC Recruit SaaS LM-mst-orn https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingRes
 You are receiving this notification because TKT0001603669 has been converted to INC001315069 
 Caller: Solarwinds ORLDC
Campus: SGHE - Hosting DC- Maitland 
Building: 
Room: 
Best contact number: (866) 614-5012
Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required.
  Alert ID:LMS103241069 | Alert Trigger:2017-10-27 10:43:58 EDT
 Alert Status: active
 Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/eCRM Recruit Prod Pod 8/SemoCRM | Admin: Recruit SaaS
  Alert triggered due to:
2 of 2 sitemonitors report error
 response from https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService 
Service Response:
 Notes: 
 Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert
 Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777
 Company:Southeast Missouri State University
ServiceLine:Cloud
   [[u_signature]]

Ref:MSG47800691
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://newlist.semo.edu/pipermail/elluciansupport/attachments/20171027/476a3f15/attachment.html