[Elluciansupport] INC001315069 - Resolved

[Ellucian Support]

Short description: P1 EOC Recruit SaaS LM-mst-orn https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingRes
 You are receiving this notification because INC001315069 has been resolved.
 Close Notes: App pool is up again.
 Caller: Solarwinds ORLDC
Campus: SGHE - Hosting DC- Maitland 
Building: 
Room: 
Phone: (866) 614-5012
Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required.
  Alert ID:LMS103241069 | Alert Trigger:2017-10-27 10:43:58 EDT
 Alert Status: active
 Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/eCRM Recruit Prod Pod 8/SemoCRM | Admin: Recruit SaaS
  Alert triggered due to:
2 of 2 sitemonitors report error
 response from https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService 
Service Response:
 Notes: 
 Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert
 Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777
 Company:Southeast Missouri State University
ServiceLine:Cloud
 An incident can be reopened within 7 days of resolution. If you would like to reopen this Incident either click the link below or reply to this message and include 'please reopen' in the subject line of your reply. Do not delete any message text in your reply message. 
 Click here if your issue was not properly resolved INC001315069 [mailto:ellucian at service-now.com?subject=Re%3AINC001315069%20-%20please%20reopen&body=%0A%0ARef%3AMSG47800951%20]
 Click here to view: LINK [https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=132b9b356f02c38489538e82ad3ee448%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true]
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