[Elluciansupport] INC001315069 - Comment Added

[Gasser, Alix]

We are still experiencing extreme slowness on the CRM console side and the WFE side. The WFE is timing out and the internal console is taking way too long to process things.

Alix

From: elluciansupport-bounces at newlist.semo.edu [mailto:elluciansupport-bounces at newlist.semo.edu] On Behalf Of Ellucian Support
Sent: Friday, October 27, 2017 10:13 AM
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Subject: [Elluciansupport] INC001315069 - Comment Added

Short Description: P1 EOC Recruit SaaS LM-mst-orn https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingRes

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Comments:
________________________________
2017-10-27 11:12:02 EDT - Joe Bosch Comment
Incident INC001315069 has been re-opened.
________________________________
2017-10-27 10:47:21 EDT - EOC Self-Submit Comment
Please be advised that alert conditions are active again.
________________________________
2017-10-27 10:47:00 EDT - EOC Self-Submit Comment
Please be advised that alert conditions are active again.

Caller: Solarwinds ORLDC
Campus: SGHE - Hosting DC- Maitland
Building:
Room:
Best contact number: (866) 614-5012
Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required.

Alert ID:LMS103241069 | Alert Trigger:2017-10-27 10:43:58 EDT

Alert Status: active

Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/eCRM Recruit Prod Pod 8/SemoCRM | Admin: Recruit SaaS

Alert triggered due to:
2 of 2 sitemonitors report error
response from https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService
Service Response:

Notes:

Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert

Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777

Company:Southeast Missouri State University
ServiceLine:Cloud






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