[Elluciansupport] INC001315069 - Resolved

[Ellucian Support]

Short description: P1 EOC Recruit SaaS LM-mst-orn https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingRes
 You are receiving this notification because INC001315069 has been resolved.
 Close Notes: Multiple imports were kicked off that put a heavier load on the system for a short amount of time, once they completed the system returned to normal. There was also a lock on the DB that was causing some system jobs to back up, once this was corrected all job started processing.
 Caller: Solarwinds ORLDC
Campus: SGHE - Hosting DC- Maitland 
Building: 
Room: 
Phone: (573) 579-5214
Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required.
  Alert ID:LMS103241069 | Alert Trigger:2017-10-27 10:43:58 EDT
 Alert Status: active
 Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/eCRM Recruit Prod Pod 8/SemoCRM | Admin: Recruit SaaS
  Alert triggered due to:
2 of 2 sitemonitors report error
 response from https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService 
Service Response:
 Notes: 
 Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert
 Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777
 Company:Southeast Missouri State University
ServiceLine:Cloud
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 Click here if your issue was not properly resolved INC001315069 [mailto:ellucian at service-now.com?subject=Re%3AINC001315069%20-%20please%20reopen&body=%0A%0ARef%3AMSG47862532%20]
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