[Elluciansupport] REQ007164047 - Comment Added

Wed Aug 15 01:05:09 CDT 2018

Short Description: Change AD-Admin Request for: Southeast Missouri State University
 You are receiving this notification because a comment has been added to REQ007164047.
 Comments: 

2018-08-15 02:04:47 EDT - Lakshmanan Thiruppathi Comment
Hi Alix - 
 We understand this is increasing the time frame of this REQ. Sorry for the delay so far. As Palaniappan said, its not possible to change both the names & either any one name can be changed if the Concern person raises a REQ or REQ raised behalf of the concern person. 
 Here, since the User left the university & due to security reasons, we suggest you to create a new account with the same mail ID to proceed further. 
 Thanks much for your patience.

2018-08-14 21:06:23 EDT - Palaniappan Lakshmanan Comment
Hi Alix,
 Regret the Inconvenience
 We have possibilities to change the First name or last name if a user requesting for his/her own account. In this case user left the university which was stated by you. so we don't have option to change the full name. Also can you please give us the Request number for name change which was done before a month ago.

2018-08-13 16:13:59 EDT - Alix Gasser Comment
reply from: agasser at semo.edu
 We successfully changed both first and last names of a user about a month ago. Why has this process changed from a month ago?
 Alix
 From: elluciansupport-bounces at newlist.semo.edu [mailto:elluciansupport-bounces at newlist.semo.edu] On Behalf Of Ellucian Support
Sent: Monday, August 06, 2018 2:26 PM
To: elluciansupport at newlist.semo.edu; Lokesh.Gunasekaran at ellucian.com
Subject: [Elluciansupport] REQ007164047 - Comment Added
 Short Description: Change AD-Admin Request for: Southeast Missouri State University
 You are receiving this notification because a comment has been added to REQ007164047.
 Comments:
________________________________
2018-08-06 15:23:35 EDT - Palaniappan Lakshmanan Comment
Hi Alix,
 To be clear we will change the second name like the scenario's you have mentioned like if a person got Marriage, but in this case both the first name and second name needs to be changed. that too they both were not same.
 Yes It will cause an issue because when two people use same email Id, if X is requested for password reset the password will be delivered to both X and Y.
 The records tied to Allie Wolz will be removed if once account deleted.
________________________________
2018-08-06 11:01:26 EDT - Alix Gasser Comment
reply from: agasser at semo.edu<mailto:agasser at semo.edu>
 I am ok with you doing this. However, I know we have changed names in the past. Specifically when someone got married and a name changed. Will this cause an issue if you create a new user with the same email? What about all records tied to Allie Wolz?
 Alix
 From: elluciansupport-bounces at newlist.semo.edu<mailto:elluciansupport-bounces at newlist.semo.edu> [mailto:elluciansupport-bounces at newlist.semo.edu] On Behalf Of Ellucian Support
Sent: Saturday, August 04, 2018 1:37 AM
To: elluciansupport at newlist.semo.edu<mailto:elluciansupport at newlist.semo.edu>; Lokesh.Gunasekaran at ellucian.com<mailto:Lokesh.Gunasekaran at ellucian.com>
Subject: [Elluciansupport] REQ007164047 - Comment Added
 Short Description: Change AD-Admin Request for: Southeast Missouri State University
 You are receiving this notification because a comment has been added to REQ007164047.
 Comments:
________________________________
2018-08-04 02:36:05 EDT - Lakshmanan Thiruppathi Comment
Just to add, that we can still use the Old Mail ID with the new username and the current challenge is we can't update the "Names" as you requested alone.
 Please confirm to proceed further on removing the old account and creating the new account with the same mail ID.
 Thanks much
________________________________
2018-08-03 13:26:33 EDT - Lokesh Gunasekaran Comment
Hi,
 It seems impossible to update name in an existing account. Kindly let us know if new account needs to be created for Jeffrey Damerall.
In that case the old account (i.e) adadmin\awolz needs to be deleted. Please let us know if it is fine to delete the old account. Awaiting your response
 Thanks.
 Also email has been sent
________________________________
2018-08-03 05:07:07 EDT - Kevinthomas Vincent Comment
Kevin, kindly change name and logon name of the user Allie Wolz to Jeffrey Damerall.
 Existing ADADMIN account
 Allie Wolz - adadmin\awolz Email : graduate at semo.edu<mailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu>>
 New name of the account user : Jeffrey Damerall
 Comment:The user that used to have this email address has left the university and the new user is Jeffrey Damerall. Please update the name. " He is the only one that will have access to that email. "
 Name: Ellucian Support
Campus: Main Campus
Building:
Room:
Phone: n/a
Description: Change AD-Admin Request for: Southeast Missouri State University
 Name: Allie Wolz
 Email: graduate at semo.edu<mailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu>>
 Region: AD>ADMIN
 Location: Southeast Missouri State University
 Change: Update name to Jeffrey Damerall
 Access Requested: Recruiter SAAS,
 Comment:The user that used to have this email address has left the university and the new user is Jeffrey Damerall. Please update the name. He is the only one that will have access to that email.
 CSM: Ally Matejcek
 CLA: Alix Gasser
 Link to item [https://community.ellucian.com/lists/ADAdmin/DispForm.aspx?ID=3274]
 {snow-req:ADAdminRequest}
 From Address: graduate at semo.edu<mailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu>>
To Address(es): servicedesk at ellucian.com<mailto:servicedesk at ellucian.com<mailto:servicedesk at ellucian.com%3cmailto:servicedesk at ellucian.com>>
Cc Address(es):
 Click here to view: LINK<https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=7e46a393dbe35b4cd8909c47db961931%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true>
 Sincerely,
Southeast Missouri State Support Team
 Ref:MSG53465786
________________________________
2018-08-04 02:36:05 EDT - Lakshmanan Thiruppathi Comment
Just to add, that we can still use the Old Mail ID with the new username and the current challenge is we can't update the "Names" as you requested alone.
 Please confirm to proceed further on removing the old account and creating the new account with the same mail ID.
 Thanks much
 Name: Ellucian Support
Campus: Main Campus
Building:
Room:
Phone: n/a
Description: Change AD-Admin Request for: Southeast Missouri State University
 Name: Allie Wolz
 Email: graduate at semo.edu<mailto:graduate at semo.edu>
 Region: AD>ADMIN
 Location: Southeast Missouri State University
 Change: Update name to Jeffrey Damerall
 Access Requested: Recruiter SAAS,
 Comment:The user that used to have this email address has left the university and the new user is Jeffrey Damerall. Please update the name. He is the only one that will have access to that email.
 CSM: Ally Matejcek
 CLA: Alix Gasser
 Link to item [https://community.ellucian.com/lists/ADAdmin/DispForm.aspx?ID=3274]
 {snow-req:ADAdminRequest}
 From Address: graduate at semo.edu<mailto:graduate at semo.edu>
To Address(es): servicedesk at ellucian.com<mailto:servicedesk at ellucian.com>
Cc Address(es):
 Click here to view: LINK<https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=7e46a393dbe35b4cd8909c47db961931%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true>
  Sincerely,
Southeast Missouri State Support Team
 Ref:MSG53502060
 Name: Ellucian Support
Campus: Main Campus
Building: 
Room: 
Phone: n/a
Description: Change AD-Admin Request for: Southeast Missouri State University
 Name: Allie Wolz
 Email: graduate at semo.edu
 Region: AD>ADMIN
 Location: Southeast Missouri State University
 Change: Update name to Jeffrey Damerall
 Access Requested: Recruiter SAAS, 
 Comment:The user that used to have this email address has left the university and the new user is Jeffrey Damerall. Please update the name. He is the only one that will have access to that email.
 CSM: Ally Matejcek
 CLA: Alix Gasser
 Link to item [https://community.ellucian.com/lists/ADAdmin/DispForm.aspx?ID=3274]
 {snow-req:ADAdminRequest}
 From Address: graduate at semo.edu
To Address(es): servicedesk at ellucian.com
Cc Address(es): 
  Click here to view: LINK [https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=7e46a393dbe35b4cd8909c47db961931%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true]
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