[Elluciansupport] INC001350164 - Comment Added

[Ellucian Support]

Short Description: Action Line call
 You are receiving this notification because a comment has been added to INC001350164
 Comments: 

2018-02-23 12:19:08 EST - Spencer Hall Comment
We have escalated this ticket to Ellucian Cloud personnel as a priority 1 for a production down or outage issue. You may "Reply All" to this email notification to post relevant updates or screenshots concerning this issue.
 Caller: Melissia Coffee
Campus: Main Campus 
Building: 
Room: 
Best contact number: (573) 986-6192
Description: Client Account Name: Southeast Missouri State University
 Is this a Managed Services site: Yes
 What type of issue is this: The caller is having issues with Tax Treaties on the PDADEDN screen in Banner.
 Existing Case Number if mentioned: 01815142
 Support Level: 1
 Client Contact Name: Melissia Coffee
 Client Contact Phone Number: 573-986-6192
 Client contact e-mail address: mcoffee at semo.edu
 Client Contact Title: N/A
 Product Line: Banner
 Product Name: Banner
 Priority (1, 2, or 3): 1
 Outcome: Escalating case
 Click here to view: LINK [https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=5a613498db605f007d6a9c47db961935%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true]
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Ref:MSG50159674
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