[Elluciansupport] INC001350164 - Comment Added

[Ellucian Support]

Short Description: Action Line call
 You are receiving this notification because a comment has been added to INC001350164
 Comments: 

2018-02-23 16:49:51 EST - Gary Bernstein Comment
Thank you for contacting the Ellucian Helpdesk. 
 Hello Melissia,
 This ticket has been escalated and we are adding notes that you have not been called yet. In order to escalate it properly, we resolve the ticket status but it does not mean closed out by any means.
 The next level of support will be in touch with you as soon as they can.
 Thank You!!
 If you have any further questions, please do not hesitate to reply to this e-mail. We can also be reached by phone 24 hours a day, 7 days a week, 365 days a year at our support number listed below.
 Have a great day!
 Ellucian Helpdesk
Local Number: 610-578-6111
Toll free 1-800-863-3883

2018-02-23 13:01:40 EST - Melissia Coffee Comment
reply from: mcoffee at semo.edu
 I received an e-mail saying this issue has been resolved but no one ever called me. I'm leaving for lunch and will return at 1 p.m. CST.
  [http://www.semo.edu/communications-marketing/identity/signature-logo.png]
/ Melissia Coffee
Operations Manager
Human Resources
T 573.986.6192
mcoffee at semo.edu
   Ref:MSG50159676

2018-02-23 12:19:08 EST - Spencer Hall Comment
We have escalated this ticket to Ellucian Cloud personnel as a priority 1 for a production down or outage issue. You may "Reply All" to this email notification to post relevant updates or screenshots concerning this issue.
 Caller: Melissia Coffee
Campus: Main Campus 
Building: 
Room: 
Best contact number: (573) 986-6192
Description: Client Account Name: Southeast Missouri State University
 Is this a Managed Services site: Yes
 What type of issue is this: The caller is having issues with Tax Treaties on the PDADEDN screen in Banner.
 Existing Case Number if mentioned: 01815142
 Support Level: 1
 Client Contact Name: Melissia Coffee
 Client Contact Phone Number: 573-986-6192
 Client contact e-mail address: mcoffee at semo.edu
 Client Contact Title: N/A
 Product Line: Banner
 Product Name: Banner
 Priority (1, 2, or 3): 1
 Outcome: Escalating case
 Click here to view: LINK [https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=5a613498db605f007d6a9c47db961935%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true]
   [[u_signature]]

Ref:MSG50168316
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://newlist.semo.edu/pipermail/elluciansupport/attachments/20180223/c0caea9f/attachment.html