[Elluciansupport] INC001489996 - Ticket Converted to Incident

[Ellucian Support]

Short description: P1 EOC Recruit SaaS | Website: P1-Recruit SaaS-Semo Recruit WFE LM-mst-orn status https://Semo.elluciancrmrecruit.com/admissions/pages/login.aspx poll unsuccess
 You are receiving this notification because TKT0002663640 has been converted to INC001489996 
 Caller: Solarwinds ORLDC
Campus: SGHE - Hosting DC- Maitland 
Building: 
Room: 
Best contact number: (866) 614-5012
Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required.
  Alert ID:LMS103241063 | Alert Trigger:2019-08-20 12:08:24 EDT
 Alert Status: active
 Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/EPRECUVA22/SemoCRM | Admin: Recruit SaaS | Website: P1-Recruit SaaS-Semo Recruit WFE
  Alert triggered due to:
2 of 2 sitemonitors report error
 response for status from https://Semo.elluciancrmrecruit.com/admissions/pages/login.aspx 
Alerting Datapoint: status
Service Response:
 Notes: 
 Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241063&type=serviceAlert
 If applicable, follow the sslStatus Runbook: https://confluence.ellucian.com/display/CE/Runbook%3A+LM+Webcheck+Alert+for+sslStatus
Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777
 Company:Southeast Missouri State University
ServiceLine:Cloud
 Infrastructure per Ellucian Service Reference, if applicable:
Load Balancer: 
EC2: 
 Other Keywords:
 Click here to view: LINK [https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=fa0bb0cfdb137f806cf792e6db961963%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true]
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