[Elluciansupport] Ellucian Cloud Maintenance - Ellucian CRM SaaS November 2019 Hotfix: Ellucian CRM Recruit Prod (United States, Canada, Latin America, Europe, and Middle East only) - 19 November 2019

[eoc at ellucian.com]

Ellucian CRM SaaS November 2019 Hotfix: Ellucian CRM Recruit Prod (United States, Canada, Latin America, Europe, and Middle East only)

Upcoming scheduled maintenance notice
ELLUCIAN CLOUD SERVICES 

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.

This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. 

Details about the CRs included in this hotfix can be found here: 
https://ecommunities.ellucian.com/message/276297#276297

WINDOW:
*** United States, Canada, and Latin America customers ***
Starting Tuesday, November 19, 2019 at 8:00 PM EST and concluding by Tuesday, November 19, 2019 at 10:00 PM EST

*** Europe customers ***
Starting Wednesday, 20 November 2019 at 01:00 GMT+0 and concluding by Wednesday, 20 November 2019 at 03:00 GMT+1

*** Middle East customers ***
Starting Wednesday, 20 November 2019 at 05:00 GMT+4 and concluding by Wednesday, 20 November 2019 at 07:00 GMT+4
 
IMPACT:
This hotfix only impacts Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.
 
ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.

Thank you, 
Ellucian Cloud Team

Start time
Nov 19, 20:00 EST

Components Affected
Ellucian SaaS - Ellucian Recruit

View full scheduled maintenance details http://stspg.io/29705fd0a

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