[Elluciansupport] Ellucian Cloud Incident - SSL cert issue while connecting to Ellucian SaaS products from Firefox - 13 August 2020

[eoc at ellucian.com]

SSL cert issue while connecting to Ellucian SaaS products from Firefox

An update has been posted
ELLUCIAN CLOUD SERVICES

SSL cert issue while connecting to Ellucian SaaS products from Firefox

Window:
Thursday August 13th - starting at 8:00 a.m. EST

Activity: Ellucian engineering are rolling out the fix for this issue and performing validation steps for the last remaining set of customers. Please expect an update on this page each hour.

Impact: Firefox users are seeing issues connecting to Ellucian SaaS products in the *.elluciancloud.com domain

Dependencies: None.

Client Action: Initial investigation suggests that sites are available through browsers other than Firefox.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team

Time posted
Aug 13, 12:30 EDT

Components Affected
Ellucian SaaS - Ellucian Recruit, Ellucian SaaS - Ellucian Advance (APAC), Ellucian SaaS - Ellucian Advance (EMEA), Ellucian SaaS - Ellucian Advance (LAC), Ellucian SaaS - Ellucian Advance and 19 more components.

View 4 previous incident updates http://stspg.io/0yl32c7mq05s

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