[Elluciansupport] Ellucian Cloud Maintenance - Ellucian CRM SaaS: Infrastructure Maintenance Non-Prod (APAC) - 14 January 2021

[eoc at ellucian.com]

Ellucian CRM SaaS: Infrastructure Maintenance Non-Prod (APAC)

Upcoming scheduled maintenance notice
ELLUCIAN CLOUD SERVICES 

As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM in the cloud an infrastructure maintenance is planned for the Ellucian CRM infrastructure. This infrastructure maintenance does not require your institution to engage, configure, or test as there are no new features being released or corrected.

WINDOW: 
*** Singapore customers ***
Starting Friday, 15 January 2021 at 1:00 AM SST and concluding by Friday, 15 January 2021 at 7:00 AM SST

*** Australia customers ***
Starting Friday, 15 January 2021 at 4:00 AM AEDT and concluding by Friday, 15 January 2021 at 10:00 AM AEDT

*** New Zealand customers ***
Starting Friday, 15 January 2021 at 6:00 AM NZDT and concluding by Friday, 15 January 2021 at 12:00 PM NZDT

IMPACT:
This infrastructure maintenance only impacts the Ellucian CRM infrastructure in the APAC region. There is no expected downtime however you may experience intermittent slowness or an occasional disconnect to your environment.

ACTION REQUIRED:
There is no action required at this time, this announcement is informational.

IMPORTANT:
If you are not a customer within any of the regions listed in this notification, please select "Manage your subscription" at the bottom of this email to update your regional preference for your Ellucian CRM solution(s).

Should you encounter issues after the infrastructure maintenance, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.


Thank you, 
Ellucian Cloud Team

Start time
Jan 14, 12:00 EST

Components Affected
Ellucian SaaS - Ellucian Recruit (APAC), Ellucian SaaS - Ellucian Advance (APAC), Ellucian SaaS - Ellucian Advise (APAC)

View full scheduled maintenance details https://stspg.io/6s22rdr181zh

You received this email because you are subscribed to Ellucian Cloud's service status notifications.
Manage your subscription: https://status.elluciancloud.com/subscriptions/cjxmbmn6l2nf/edit
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://newlist.semo.edu/pipermail/elluciansupport/attachments/20210112/57500293/attachment.html