[Elluciansupport] INC001091167 - Comment Added

[Gannon, Tony]

Hi Alix,

This INC has been associated to a Problem ticket (PRB00050802) which is why the INC has a Closed status.

Thanks,
Tony
_________________________________________________________________________________
Tony Gannon, MCTS | Cloud Apps Engineer, Sr., CloudOps  | ellucian®  | 4375 Fair Lakes Court, Fairfax, VA 22033
O:+1.412.837.9982 | tony.gannon at ellucian.com | www.ellucian.com

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From: Ellucian Support [mailto:ellucian at service-now.com]
Sent: Tuesday, October 27, 2015 9:42 AM
To: Gannon, Tony; elluciansupport at newlist.semo.edu
Subject: INC001091167 - Comment Added

Short Description: Southeast Missouri State (SEMO) - Org Selection Service Error

You are receiving this notification because a comment has been added to INC001091167

Comments:
________________________________
2015-10-27 09:41:16 EDT - GuestComment
reply from: agasser at semo.edu<mailto:agasser at semo.edu>

May I ask why this has been resolved as the issue seems to still be occurring sporadically?

Alix

From: elluciansupport-bounces at newlist.semo.edu<mailto:elluciansupport-bounces at newlist.semo.edu> [mailto:elluciansupport-bounces at newlist.semo.edu] On Behalf Of Ellucian Support
Sent: Tuesday, October 27, 2015 8:11 AM
To: elluciansupport at newlist.semo.edu<mailto:elluciansupport at newlist.semo.edu>
Subject: [Elluciansupport] INC001091167 - Resolved

Short description: Southeast Missouri State (SEMO) - Org Selection Service Error

You are receiving this notification because INC001091167 has been resolved.

Close Notes: Associated to PRB00050802

Caller: Ellucian Support
Campus: Main Campus
Building:
Room:
Phone: 51
Description: Client continually getting this error. Has submitted a case 01393954 but this needs immediate attention. This intermittent issue started on Thursday morning (late morning I believe) (10/22/15)

An incident can be reopened within 7 days of resolution. If you would like to reopen this Incident either click the link below or reply to this message and include 'please reopen' in the subject line of your reply. Do not delete any message text in your reply message.

Click here if your issue was not properly resolved INC001091167<mailto:servicedesk at ellucian.com?subject=Re:INC001091167%20-%20please%20reopen&body=Ref:MSG33703834%20>

Click here to view: LINK<https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=0568b9de6f93c6408e693b91be3ee463%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true>


Sincerely,
Southeast Missouri State Support Team

Ref:MSG33703834

Caller: Ellucian Support
Campus: Main Campus
Building:
Room:
Best contact number: 51
Priority: 2 - High
Description: Client continually getting this error. Has submitted a case 01393954 but this needs immediate attention. This intermittent issue started on Thursday morning (late morning I believe) (10/22/15)

Click here to view: LINK<https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=0568b9de6f93c6408e693b91be3ee463%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true>




Sincerely,
Southeast Missouri State Support Team

Ref:MSG33704854
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