[Elluciansupport] Ellucian CRM Recruit SaaS – PROD Upgrade to 4.8 Scheduled for July 24th

[CSM-SaaS]

ELLUCIAN CLOUD SERVICES

Recruit SaaS PROD – Upgrade to CRM Recruit 4.8 Scheduled

Greetings – This notice is to inform you of the specific Date and Time for the CRM Recruit 4.8 PRODUCTION upgrade for your SaaS instance.  The information about the upgrade window is below.

If you have concerns about the date please reach out to your Customer Success Manager to discuss a new date within the July 23 – 31 timeframe.

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Activity:  Recruit 4.8 upgrade in PROD environment

Date:  Monday, July 24th

Time Window:  NIGHTTIME: 10PM – 6AM Eastern (morning of July 25th)

Impact:  Your PROD Environment will be unavailable during the window.

Dependencies:  There are no new requirements for ERP integration for CRM Recruit 4.8.

Release Information:  See this post on eCommunities for information about the release: https://ecommunities.ellucian.com/message/154521#154521

Notifications:  In addition to this notice informing you of the upcoming date for your upgrade, we will send a reminder the day of your upgrade.  Also, when our team starts and completes the work, we will send an email indicating the status of the upgrade - when complete your system will be brought back online and ready for testing.  Test plans for your use in validating the environment after the upgrade can be found at the link above in eCommunities.

Validation: Customers will be responsible for validating the environment following the upgrade.  Because timelines are short, please focus on your previously/already configured functionality and review user access, major business operations processes, integration to the ERP, and 3rd Party integrations.  New features shipped with this release switched ‘OFF’ and your current configurations should remain intact.  The main goal of testing is to validate you will be operational in your current state without issues after the upgrade – once you have validated current state is good you can move on to configure and test the new features of this release as time permits.

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Please contact your Customer Success Manager with any questions or issues about the upgrade.

Thank you,

Your Ellucian Cloud Operations and CSM SaaS teams

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