[Elluciansupport] REQ006859484 - Comment Added

[Ellucian Support]

Short Description: Change AD-Admin Request for: Southeast Missouri State University
 You are receiving this notification because a comment has been added to REQ006859484.
 Comments: 

2018-04-06 11:27:04 EDT - Lokesh Gunasekaran Comment
Password has been reset for user Name: Brooke DeArman
 Email: bdearman at semo.edu
 Sent password information over mail to user.

2018-04-06 11:00:49 EDT - Alix Gasser Comment
reply from: agasser at semo.edu
 This user tried to reset her password and then login and she got the following error:
 [cid:image001.jpg at 01D3CD8E.139C8030]
  Ref:MSG50918693

2018-04-02 14:57:18 EDT - Lokesh Gunasekaran Comment
We sent password reset mail to user but didn't get any response from user . We observed that the user account working state and everything is fine . If you still have any issues with login kindly reopen this request with the error screen shot attachment .
Hence closing this request
 Name: Ellucian Support
Campus: Main Campus
Building: 
Room: 
Phone: n/a
Description: Change AD-Admin Request for: Southeast Missouri State University
 Name: Brooke DeArman
 Email: bdearman at semo.edu
 Region: AD>ADMIN
 Location: Southeast Missouri State University
 Change: Unlock Account
 Access Requested: SAAS, 
 Comment:Unlock account. User has been deactivated due to not logging-in in over a year. 
 CSM: Ally Matejcek
 CLA: Alix Gasser
 Link to item [https://community.ellucian.com/lists/ADAdmin/DispForm.aspx?ID=2356]
 {snow-req:ADAdminRequest}
 From Address: bdearman at semo.edu
To Address(es): servicedesk at ellucian.com
Cc Address(es): 
  Click here to view: LINK [https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=0a7c5428db151fc8a5539c47db96190e%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true]
   [[u_signature]]

Ref:MSG51019487
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