[Elluciansupport] REQ007164047 - Comment Added

[Gasser, Alix]

I think I understand now. Thank you!
Alix

From: elluciansupport-bounces at newlist.semo.edu [mailto:elluciansupport-bounces at newlist.semo.edu] On Behalf Of Ellucian Support
Sent: Monday, August 20, 2018 7:01 AM
To: elluciansupport at newlist.semo.edu
Subject: [Elluciansupport] REQ007164047 - Comment Added

Short Description: Change AD-Admin Request for: Southeast Missouri State University

You are receiving this notification because a comment has been added to REQ007164047.

Comments:
________________________________
2018-08-20 08:00:38 EDT - Dermot Boyle Comment
Hi Alex,
This REQ asked that we update the name for the graduate at semo.edu<mailto:graduate at semo.edu> account to be Jeffrey Damerall (adadmin\jdamerall). This user should have access to the same records and queues as Allie Wolz did. If this is not the case, then please assign back to me to investigate. Happy to set up a quick call too if that will help bring clarity on the requirement?
________________________________
2018-08-16 15:52:33 EDT - Alix Gasser Comment
reply from: agasser at semo.edu<mailto:agasser at semo.edu>

The user awollz is not in my system view.
Now I can’t get to see users:
[cid:image001.jpg at 01D43570.8AC347D0]

From: elluciansupport-bounces at newlist.semo.edu<mailto:elluciansupport-bounces at newlist.semo.edu> [mailto:elluciansupport-bounces at newlist.semo.edu] On Behalf Of Ellucian Support
Sent: Thursday, August 16, 2018 2:49 PM
To: elluciansupport at newlist.semo.edu<mailto:elluciansupport at newlist.semo.edu>
Subject: [Elluciansupport] REQ007164047 - Comment Added

Short Description: Change AD-Admin Request for: Southeast Missouri State University

You are receiving this notification because a comment has been added to REQ007164047.

Comments:
________________________________
2018-08-16 15:48:05 EDT - Lokesh Gunasekaran Comment
Hi Alix,

The user account adadmin\awolz is not deleted or over wriiten and is still active. We are not sure of reassigning records hence routing this request to CRM team for further assistance.

Thanks
________________________________
2018-08-16 15:22:29 EDT - Alix Gasser Comment
reply from: agasser at semo.edu<mailto:agasser at semo.edu<mailto:agasser at semo.edu%3cmailto:agasser at semo.edu>>

That user is now gone? Did someone overwrite it? Or already Delete it?

Were the records reassigned?
Alix

From: elluciansupport-bounces at newlist.semo.edu<mailto:elluciansupport-bounces at newlist.semo.edu<mailto:elluciansupport-bounces at newlist.semo.edu%3cmailto:elluciansupport-bounces at newlist.semo.edu>> [mailto:elluciansupport-bounces at newlist.semo.edu] On Behalf Of Ellucian Support
Sent: Thursday, August 16, 2018 1:04 PM
To: elluciansupport at newlist.semo.edu<mailto:elluciansupport at newlist.semo.edu<mailto:elluciansupport at newlist.semo.edu%3cmailto:elluciansupport at newlist.semo.edu>>
Subject: [Elluciansupport] REQ007164047 - Comment Added

Short Description: Change AD-Admin Request for: Southeast Missouri State University

You are receiving this notification because a comment has been added to REQ007164047.

Comments:
________________________________
2018-08-16 14:03:05 EDT - Lokesh Gunasekaran Comment
Hi Alix,

Please check with the account adadmin\jdamerall and let us know if the account adadmin\awolz can be deleted.

Thanks
________________________________
2018-08-16 14:00:02 EDT - Lokesh Gunasekaran Comment
ADADMIN account created

jdamerall - graduate at semo.edu<mailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu%3cmailto:graduate at semo.edu%3cmailto:graduate at semo.edu>>>

Access Granted : Recruiter SAAS

"Account Creation" info mail has been sent
________________________________
2018-08-16 05:58:59 EDT - Kevinthomas Vincent Comment
ADADMIN account created

Jeffrey Damerall
adadmin\jdamerall

Email : graduate at semo.edu<mailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu%3cmailto:graduate at semo.edu%3cmailto:graduate at semo.edu>>>

Access : Recruiter SAAS,

Note : Please mirror the access of Allie Wolz(adadmin\awolz )

Name: Ellucian Support
Campus: Main Campus
Building:
Room:
Phone: n/a
Description: Change AD-Admin Request for: Southeast Missouri State University

Name: Allie Wolz

Email: graduate at semo.edu<mailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu%3cmailto:graduate at semo.edu%3cmailto:graduate at semo.edu>>>

Region: AD>ADMIN

Location: Southeast Missouri State University

Change: Update name to Jeffrey Damerall

Access Requested: Recruiter SAAS,

Comment:The user that used to have this email address has left the university and the new user is Jeffrey Damerall. Please update the name. He is the only one that will have access to that email.

CSM: Ally Matejcek

CLA: Alix Gasser

Link to item [https://community.ellucian.com/lists/ADAdmin/DispForm.aspx?ID=3274]

{snow-req:ADAdminRequest}

From Address: graduate at semo.edu<mailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu%3cmailto:graduate at semo.edu%3cmailto:graduate at semo.edu>>>
To Address(es): servicedesk at ellucian.com<mailto:servicedesk at ellucian.com<mailto:servicedesk at ellucian.com%3cmailto:servicedesk at ellucian.com<mailto:servicedesk at ellucian.com%3cmailto:servicedesk at ellucian.com%3cmailto:servicedesk at ellucian.com%3cmailto:servicedesk at ellucian.com>>>
Cc Address(es):

Click here to view: LINK<https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=7e46a393dbe35b4cd8909c47db961931%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true>

Sincerely,
Southeast Missouri State Support Team

Ref:MSG53764371
________________________________
2018-08-16 14:03:05 EDT - Lokesh Gunasekaran Comment
Hi Alix,

Please check with the account adadmin\jdamerall and let us know if the account adadmin\awolz can be deleted.

Thanks

Name: Ellucian Support
Campus: Main Campus
Building:
Room:
Phone: n/a
Description: Change AD-Admin Request for: Southeast Missouri State University

Name: Allie Wolz

Email: graduate at semo.edu<mailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu>>

Region: AD>ADMIN

Location: Southeast Missouri State University

Change: Update name to Jeffrey Damerall

Access Requested: Recruiter SAAS,

Comment:The user that used to have this email address has left the university and the new user is Jeffrey Damerall. Please update the name. He is the only one that will have access to that email.

CSM: Ally Matejcek

CLA: Alix Gasser

Link to item [https://community.ellucian.com/lists/ADAdmin/DispForm.aspx?ID=3274]

{snow-req:ADAdminRequest}

From Address: graduate at semo.edu<mailto:graduate at semo.edu<mailto:graduate at semo.edu%3cmailto:graduate at semo.edu>>
To Address(es): servicedesk at ellucian.com<mailto:servicedesk at ellucian.com<mailto:servicedesk at ellucian.com%3cmailto:servicedesk at ellucian.com>>
Cc Address(es):

Click here to view: LINK<https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=7e46a393dbe35b4cd8909c47db961931%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true>


Sincerely,
Southeast Missouri State Support Team

Ref:MSG53768860
________________________________
2018-08-16 15:48:05 EDT - Lokesh Gunasekaran Comment
Hi Alix,

The user account adadmin\awolz is not deleted or over wriiten and is still active. We are not sure of reassigning records hence routing this request to CRM team for further assistance.

Thanks

Name: Ellucian Support
Campus: Main Campus
Building:
Room:
Phone: n/a
Description: Change AD-Admin Request for: Southeast Missouri State University

Name: Allie Wolz

Email: graduate at semo.edu<mailto:graduate at semo.edu>

Region: AD>ADMIN

Location: Southeast Missouri State University

Change: Update name to Jeffrey Damerall

Access Requested: Recruiter SAAS,

Comment:The user that used to have this email address has left the university and the new user is Jeffrey Damerall. Please update the name. He is the only one that will have access to that email.

CSM: Ally Matejcek

CLA: Alix Gasser

Link to item [https://community.ellucian.com/lists/ADAdmin/DispForm.aspx?ID=3274]

{snow-req:ADAdminRequest}

From Address: graduate at semo.edu<mailto:graduate at semo.edu>
To Address(es): servicedesk at ellucian.com<mailto:servicedesk at ellucian.com>
Cc Address(es):


Click here to view: LINK<https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=7e46a393dbe35b4cd8909c47db961931%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true>




Sincerely,
Southeast Missouri State Support Team

Ref:MSG53828934
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